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Terms of Service

Effective September 25, 2026

These Terms of Service (“Terms”) are an agreement between you and Arrivo (“Arrivo”, “we”, “us”) and govern your use of arrivoya.com and the services offered on it (the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 16 years old to use the Service. By using it, you confirm that you meet this requirement and that you are legally able to enter into these Terms.

2. Your account

  • Give accurate information when you register, and keep it up to date.
  • Keep your password confidential. You are responsible for everything that happens under your account.
  • Tell us promptly at support@arrivoya.com if you believe someone has accessed your account without permission.
  • One person, one account. Do not create an account for someone else without their permission, or impersonate anyone.

3. What Arrivo is — and is not

Arrivo helps you plan trips, share them with people you choose, and keep track of shared expenses. Please keep in mind:

  • Arrivo is not a travel agent or booking service. Flights, lodging, car rentals and other details in Arrivo are what users type in. We do not book, confirm or monitor them. Always check times, reservations, entry requirements and travel advisories with the airline, hotel or other provider, and with the relevant authorities.
  • Arrivo does not move money. Expense splits, balances and settlements are records to help you and your companions keep track. We do not process payments, hold funds or guarantee that anyone will pay what they owe. Settling up is between you and the people you travel with.
  • Arrivo is not a party to your trips. We are not responsible for the conduct of the people you travel with or meet through the Service.

4. Your content

“Your content” means what you add to the Service: trips, itineraries, places, photos, comments, expenses, links and profile information. You keep ownership of it.

You give Arrivo a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display and adapt your content, but only to operate, provide and improve the Service and to show your content to the people you share it with. This license ends when your content is deleted from the Service, except as described below.

Trips are shared spaces. What you add to a trip, including expenses you record, stays available to the trip’s other members after you leave the trip or delete your account. This keeps their plans and balances intact. Your identity is removed from it as described in the Privacy Policy.

You are responsible for your content. You confirm that you have the rights to share it, including photos of other people, and that it does not break these Terms or the law.

5. Acceptable use

You agree not to:

  • harass, threaten, stalk or harm anyone, or share someone else’s personal information or travel plans without their consent;
  • post content that is illegal, defamatory, hateful, sexually explicit, or that infringes anyone’s intellectual property or privacy;
  • use the Service for spam, advertising or commercial solicitation that we have not approved;
  • record false expenses or use the Service to defraud others;
  • access other users’ accounts or data without permission, or get around privacy settings, blocks or security measures;
  • scrape, crawl or collect data from the Service by automated means, or put an unreasonable load on it;
  • upload malware, or interfere with or disrupt the Service; or
  • use the Service in any way that breaks applicable law.

We may remove content or limit accounts that we believe break these rules, but we have no obligation to monitor content. You can block other users and report problems to support@arrivoya.com.

6. Arrivo’s property

The Service, including its software, design, text, graphics and the Arrivo name and logo, belongs to Arrivo or its licensors and is protected by law. We give you a personal, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose, in line with these Terms. You may not copy, modify, distribute, sell or reverse engineer any part of it, except where the law allows. If you send us feedback, we may use it without any obligation to you.

7. Third-party services

The Service contains content from, and links to, third parties such as Unsplash photographs, Google Maps, Google Photos and WhatsApp. These are governed by their own terms and privacy policies. We do not control them and are not responsible for them.

8. Copyright complaints

If you believe content on the Service infringes your copyright, send a notice to support@arrivoya.com that includes: your contact information, a description of the copyrighted work, the location of the infringing material, a statement that you believe in good faith the use is not authorized, a statement under penalty of perjury that your notice is accurate and that you are authorized to act for the owner, and your physical or electronic signature. We may remove the material and, in appropriate cases, close the accounts of repeat infringers.

9. Price

The Service is currently free. If we introduce paid features, we will tell you the price and terms before you are charged, and you will not be charged unless you agree.

10. Ending your use

You may stop using the Service and delete your account at any time from your account settings. We may suspend or close your account, or stop offering all or part of the Service, if you break these Terms, if the law requires it, or if continuing would create risk or harm for us or others. Where reasonable, we will give you notice. Sections 3, 4 (for content that stays in shared trips), 6 and 11–15 survive after your account is closed.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE. WE DO NOT PROMISE THAT ANY INFORMATION IN IT IS ACCURATE, INCLUDING TRAVEL DETAILS, EXPENSE CALCULATIONS, CURRENCY CONVERSIONS AND CONTENT POSTED BY OTHER USERS.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ARRIVO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL OR TRAVEL ARRANGEMENTS, THAT ARISES FROM OR RELATES TO THE SERVICE. ARRIVO’S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO US $100. Some jurisdictions do not allow some of these limitations, so they may not all apply to you.

13. Indemnity

You agree to defend, indemnify and hold harmless Arrivo from any claims, damages, losses and expenses, including reasonable attorneys’ fees, arising from your content, your use of the Service, or your breach of these Terms or the law.

14. Governing law and disputes

These Terms are governed by the laws of the State of Florida and applicable U.S. federal law, without regard to conflict-of-law rules. Any dispute arising from or relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in Florida, and you and Arrivo consent to their jurisdiction. Either party may bring an individual claim in small-claims court if it qualifies. Before filing a claim, please contact us at support@arrivoya.com so that we can try to resolve it informally.

15. General

  • Changes: we may update these Terms. We will change the effective date at the top, and for material changes we will notify you by email or through the Service before they take effect. Continuing to use the Service after that means you accept the updated Terms.
  • Entire agreement: these Terms and the Privacy Policy are the whole agreement between you and Arrivo about the Service.
  • Severability: if any part of these Terms is found unenforceable, the rest stays in effect.
  • No waiver: not enforcing a provision is not a waiver of our right to enforce it later.
  • Assignment: you may not transfer these Terms without our consent. We may transfer them as part of a merger, acquisition or sale of assets.
  • Notices: we may send notices to the email address on your account.

16. Contact

Questions about these Terms? Email support@arrivoya.com.